Controversy over the post-evaluation process of the Central Board of Secondary Education (CBSE) results intensified on Saturday when Union Education Minister Dharmendra Pradhan sought a detailed report from the board on widespread technical glitches during the re-examination process, including server crashes and disruptions in payment gateways.According to reports, the minister has asked the CBSE to explain the reasons behind the glitch, review whether adequate preparedness measures were in place, and fix accountability for the agencies handling the board’s digital revaluation system.The intervention comes amid growing complaints from students and parents after the announcement of CBSE Class 12 Results On May 13
Payment errors, portal crashes trigger fresh responses.
In its latest clarification, CBSE admitted that some students were overcharged during the application re-evaluation process, while others paid less than the required amount due to technical issues.The board said the excess payments would be refunded. In cases where underpayments were processed, students will be contacted separately regarding the balance amount.Students across the country have repeatedly reported portal failures, delays in payment verification and difficulties in accessing scanned copies of examined answer books.
On-screen marking system Faces intense scrutiny
The crisis has put CBSE’s newly introduced On Screen Marking (OSM) system under severe scrutiny. A large number of Class 12 students alleged that their scores were much lower than expected after this year’s results were declared. After the scanned copies of the answer sheets became available, the apprehensions grew.Students and parents claimed that scans of many answer books were blurry or incomplete. Others alleged that answers were not checked, while some pointed out suspected errors in totaling and marking.The complaints sparked widespread criticism on social media, with many questioning the reliability of the board’s digital assessment system.
CBSE says that more than 886 lakh answer sheets have been checked.
Defending the process, CBSE said that over 886 lakh answer sheets have been evaluated under the OSM system this year. The board said students were allowed to get scanned copies of the examined answer books before applying for verification or re-evaluation as per existing rules.CBSE also said that answer sheets flagged for evaluation are scrutinized by subject experts to ensure transparency and accuracy.However, the board admitted that an “extremely large” number of applications in a short period of time led to heavy traffic on the portal.It acknowledged concerns over portal access issues, delayed payment confirmations, blurred or missing pages in scanned copies, and unmarked or mismarked responses.
The deadline was extended amid growing complaints.
Faced with pressure over the growing number of complaints, CBSE extended the last date for applications till May 24. The board also announced that the portal for re-examination applications will remain open for two days after the final scanned copy is sent.At the same time, CBSE urged students not to make repeated payment attempts where verification remains pending, warning that duplicate transactions could lead to further delays.The board also appealed to parents and students to rely only on official communications and avoid misinformation during the post-result process.
