To make booking easier for customers Train ticket And avail other train related services through Indian Railways Catering and Tourism CorporationIRCTC) platform, Indian Railways offers a AI Chatbot Called AskDisha 2.0. The chatbot offers many services to the users like ticket booking and refund and it also provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0?
AskDisha 2.0 also known as Digital Interaction to Seek Help Anytime is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hingali languages and is available on both IRCTC’s mobile app and website.
It facilitates many services offered by the train ticket booking platform such as booking tickets, checking PNR status, canceling tickets and more using simple commands with AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and gives users the option to access the service using voice commands to access the services.
Services powered by AskDisha 2.0
- Book ticket
- Check PNR status.
- Cancel the ticket.
- Get refund status.
- Change boarding station.
- Check the booking date.
- View e-tickets
- Download the ERS.
- Print and share e-tickets.
How to access AskDisha 2.0
- AskDisha 2.0 is available on the IRCTC website as well as on the mobile app.
- To access it, open the official
IRCTC Website - Look for the AskDisha 2.0 logo at the bottom right corner of the home page.
- Enter the required details or start typing your question in the text box below.
- Alternatively, you can also click on the ‘Microphone’ icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone.
- Find the AskDisha 2.0 icon and start typing or speaking your question.
